We've had to sacrifice voice." "Lacks some kind of voice communication option." "Lacks remote support and privileged remote access in the one product." "Technical support for this region can be improved." "It is expensive. This is because we had issues with Windows machines when we installed Entrust." "It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We had trouble with compatibility when it came to Entrust. Right now it's a non-interactive view." "It could be more compatible with other applications. It's there now, however, there's room for growth and that's probably the best area to expand." "iOS interactive support would be a cool addition. They need to expand into Macs, iOS, and Android. "Non-Windows support capabilities need improvement.
There aren't bugs or glitches either." "Solution has a good UI." It's a strong solution for us." "The solution is stable." "Offers a secure method of access without having to install agents everywhere." "The solution has been very stable. I'd have to say the product is very good. It can be used for our clients' desktops or anywhere where the client can be working. It's completely in a class of its own." "It's very secure, and it works very well. It is also good performance-wise." "You can't compete with TeamViewer or any other similar products. I am not sure if other competing solutions offer this feature. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. "This is a very secure product." "Screen sharing, in general, is pretty important for a service desk.
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